Terms and Conditions

General Terms

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. You must be at least 18 years of age to use this website. By using this website, you warrant and represent that you are at least 18 years of age.

Any questions relating to our website or terms and conditions, please contact us on 0469 934 580.

Payment Notice: In accordance with Victorian government laws regarding scrap metal and vehicle recycling, we do not pay cash for vehicles. All payments are made via online bank transfer (OSKO/PayID) or cheque. We reserve the right to change these terms at any time.

Website Usage & Copyright

All copyright and other intellectual property rights in any material contained on this website are owned by Victoria Used Parts. You may access, download, or copy material for personal non-commercial use only. You must not use this website in any way that causes damage to the website or impairs its availability.

Limitation of Liability

The content of the website is for general information only. Victoria Used Parts excludes any warranty express or implied as to quality, accuracy, timeliness, completeness, or fitness for a particular purpose of the material contained on this website. We exclude all liability that may arise with respect to the use or inability to use this website.

Vehicle Removal & Collection

Before our driver arrives to collect your vehicle, please ensure the following:

• Number Plates: Please remove your number plates if you wish to keep them or return them to VicRoads. We are not responsible for plates left on the vehicle.
• Personal Belongings: Remove all personal items (e-Tags, sunglasses, documents, keys, etc.). We are not responsible for any items left inside the vehicle once towed.

Parts Department Terms & Warranty

This section constitutes an agreement between the customer and Victoria Used Parts regarding the purchase of used auto parts.

1. Warranty Coverage

Standard Warranty: 3 Months (Parts Only) unless otherwise stated on your invoice.

Warranty covers the engine block, cylinder head, and internal components (for engines) and the case and internal components (for transmissions). Warranty is void if the assembly is dismantled.

2. Exclusions (What is NOT covered)

• Labor costs, towing, loss of income, or downtime.
• Consumables (gaskets, filters, spark plugs, belts, water pumps, oil seals).
• Oil leaks of any kind (it is the fitter's responsibility to replace seals).
• Damage caused by overheating, lack of maintenance, or improper installation.
• Accessories attached to engines (turbochargers, alternators, starter motors, compressors) are not covered unless specified.
• Timing belt failure (belts must be replaced prior to installation).

3. Installation Requirements

To maintain your warranty, parts must be installed by a licensed mechanic. You must:

• Replace all oils, fluids, and filters.
• Check and replace the timing belt/chain if necessary.
• Service the cooling system (radiator, thermostat, hoses).
• Replace oil seals (crank, cam, rear main) to prevent leaks.

4. Returns & Refunds

Change of Mind: We do not offer refunds for change of mind or incorrect choice. Please ensure you have ordered the correct part for your vehicle make and model.

Restocking Fee: If a return is approved at our discretion, a 20% restocking fee applies. Parts must be returned in the same condition as sold.

Defective Parts: If a part is faulty within the warranty period, we will offer a replacement. If no replacement is available, we will issue a store credit or refund.

Please retain your invoice. No warranty claims will be processed without a valid tax invoice.

Disputes: If you have any issues with a part or service, please contact us at sales@victoriausedparts.com.au before leaving a review so we can resolve the issue promptly.